FREQUENTLY ASKED QUESTIONS
1Is there any software to install?
No. DocTrax is a web-based application so there is no software to install. Your account can be accessed anywhere you have access to the internet.
2How do I start using DocTrax?
When you sign up for your account you establish a username and password that will provide access to the website.
3Can I cancel at any time?
Yes, you can cancel your account at any time. There are no long-term contracts.
4How do I pay for DocTrax?
Your credit card will be charged monthly.
5How much does it cost?
Click here to see our pricing page.
6Is my data secured?
Yes. DocTrax is hosted on state of the art servers at our secure facility. Your data is backed up nightly. Plus our application uses 128-bit SSL encryption which is what all the leading e-commerce websites use.
7What if I have a question or problem with my account?
Unlike many companies today, with DocTrax you can still speak to someone on the phone. Contact us any time for help with your account.
8Can I use DocTrax on my Mac?
Yes. DocTrax can be used on Macs and PCs. The only technical requirement is an Internet connection.
9Do I need an ID for everyone at my company?
That is up to you. You can share IDs or create one for each member on your team. There is no cost to create additional IDs/usernames.